virtual items coins amp diamonds policy

Effective date: 15-11-2025   β€’   Last updated: 2025-11-15

πŸͺ™ Virtual Currency Policy

TicX Points, Coins, Gems & Diamonds

Effective Date: 29 May 2026

Welcome to TicX Reward.

This Virtual Currency Policy explains how virtual in-app points, coins, Gems, Diamonds, wallet balances, reward points, premium virtual items, and related balances are earned, credited, used, managed, verified, adjusted, redeemed, or removed inside TicX Reward (β€œApp”, β€œwe”, β€œour”, or β€œus”).

By downloading, installing, accessing, creating an account, earning points, using Gems/Diamonds, requesting rewards, using premium features, or participating in app activities, you agree to this Virtual Currency Policy, our Terms and Conditions, Privacy Policy, Disclaimer, Membership Policy, Refund & Verification Policy, and Reward Task Policy.

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1. βœ… Age Requirement

TicX Reward is intended for users who are 18 years of age or older, or the legal age required in their country to use reward-based app features.

The App is not designed for children.

If we discover that an underage user has created an account, used virtual currency features, submitted personal information, requested rewards, or used premium features without proper legal permission, we may restrict the account, delete related data, remove balances, cancel pending requests, or take other appropriate action.

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2. πŸ“Œ Overview

TicX Reward may include different types of virtual in-app balances or virtual items, such as:

β€’ TicX points

β€’ Coins

β€’ Gems

β€’ Diamonds

β€’ Mine Zone Game points

β€’ Bonus points

β€’ Reward history

β€’ Wallet balance

β€’ Premium virtual items

β€’ Boosts or app-based benefits

β€’ Promotion credits or app-based campaign benefits

All virtual currencies and virtual items are digital, app-based, limited to TicX Reward, and subject to app rules, verification, limits, fraud checks, country availability, partner availability, platform policies, and admin review.

Virtual currencies and virtual items are not real money, not cryptocurrency, not investment assets, not bank deposits, not salary, and not guaranteed real-money value.

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3. πŸͺ™ TicX Points / Coins

TicX points or Coins are reward-based virtual in-app points that may be earned through user participation.

Users may earn TicX points or Coins by:

β€’ Completing available tasks

β€’ Watching videos

β€’ Reading articles

β€’ Playing games

β€’ Completing quizzes

β€’ Using spin or scratch-style activities

β€’ Participating in offers or hot offers

β€’ Completing offerwall or partner activities

β€’ Joining missions, streaks, or milestones

β€’ Inviting friends according to referral rules

β€’ Participating in Mine Zone Game activities

β€’ Other reward-based activities approved by the App

TicX points or Coins are subject to successful completion, verification, limits, availability, and app rules.

Completing an activity does not automatically guarantee points if verification fails, rules are not met, or suspicious activity is detected.

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4. πŸ’Ž Gems & Diamonds

Gems and Diamonds are virtual in-app items that may be used for selected app features, premium options, boosts, membership benefits, promotion tools, store items, or other app-based services where available.

Gems/Diamonds may be:

β€’ Earned through app activities, if available

β€’ Awarded as bonuses, if available

β€’ Converted from eligible in-app balances, if supported

β€’ Purchased only where permitted by platform rules and app policy

β€’ Used for premium app features clearly shown inside the App

Gems and Diamonds:

β€’ Are virtual app-based items

β€’ Are not cryptocurrency

β€’ Are not investment assets

β€’ Are not bank deposits

β€’ Are not guaranteed real-money value

β€’ Are not redeemable for cash unless a specific reward option is clearly available and permitted by app rules

β€’ Cannot be transferred between users unless the App clearly allows it

β€’ Cannot be sold, traded, rented, or exchanged outside the App

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5. πŸ›’ Google Play Billing & Paid Virtual Currency

If TicX Reward is installed or distributed through Google Play, purchases of eligible in-app digital goods, premium features, subscriptions, virtual currencies, Gems, Diamonds, boosts, or app-based digital services may be required to use Google Play Billing according to Google Play policies.

Where Google Play Billing is required, payment confirmation, purchase handling, cancellation, and refunds may be subject to Google Play rules.

Manual or offline payment verification may only be available where permitted by applicable platform rules, country availability, app version, distribution method, or app policy.

If a payment option, virtual currency purchase, Gems/Diamonds package, premium feature, or membership benefit is not available in your country, app version, or platform, it may be disabled, limited, or removed without notice.

Important: earned or awarded points may be issued inside the App according to app rules, but sold virtual currency or paid digital items may require Google Play Billing where applicable.

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6. ⛏️ Mine Zone Game Points

Mine Zone Game may include virtual point activities, claims, boosts, chests, milestones, energy, calendar rewards, team benefits, event bonuses, conversions, or related virtual app features.

Important:

β€’ Mine Zone Game is a virtual in-app points feature.

β€’ Mine Zone Game does not mine cryptocurrency.

β€’ TicX Reward does not use your device for crypto mining.

β€’ Mine Zone Game does not generate real cryptocurrency.

β€’ Mine Zone Game points are virtual app-based points.

β€’ Mine Zone Game balances are subject to limits, eligibility, verification, conversion rules, and app settings.

Claims, boosts, chests, milestones, conversion rates, daily limits, events, and Mine Zone Game rules may change, pause, reset, or stop at any time.

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7. 🎁 Redeeming TicX Points / Coins

TicX points or Coins may be redeemable only through available reward options shown inside the App.

Redeem options may include available digital rewards, codes, vouchers, gift card options, wallet-based options, or other reward options where supported by app rules and country availability.

All redemption requests are subject to:

β€’ Minimum balance requirements

β€’ Daily or total limits

β€’ Country availability

β€’ Reward availability

β€’ User eligibility

β€’ Correct reward details

β€’ Activity verification

β€’ Partner approval

β€’ Fraud checks

β€’ Admin review

β€’ App policy and platform rules

Once a redemption request is submitted and approved, it may not be cancelled, reversed, or refunded unless required by applicable law or app policy.

Reward approval is not automatic and may be delayed, rejected, limited, cancelled, or placed under review.

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8. 🎟️ Third-Party Rewards, Gift Cards & Codes

Some reward options may be provided by third-party partners, gift card providers, payment providers, or external services.

TicX Reward is not responsible for:

β€’ Third-party reward availability

β€’ Third-party reward delays

β€’ Third-party service errors

β€’ Expired or unavailable codes after delivery

β€’ Loss, misuse, sharing, resale, or wrong use of delivered codes

β€’ Restrictions set by third-party reward providers

β€’ Third-party terms, policies, or redemption conditions

Users should carefully check reward details before submitting a redemption request.

Once a reward code, gift card, voucher, or digital reward is delivered, the user is responsible for keeping it safe and using it according to the provider’s rules.

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9. πŸ“’ Using Gems/Diamonds for Premium Features

Gems, Diamonds, or similar virtual items may be used for app-based premium features where available, such as:

β€’ Promotion tools

β€’ Boosts

β€’ Featured actions

β€’ Membership benefits

β€’ Store items

β€’ Mine Zone Game benefits

β€’ Premium access to selected app features

β€’ Other services clearly marked as Gems/Diamonds-based

Using Gems/Diamonds does not guarantee:

β€’ Higher earnings

β€’ Reward approval

β€’ Real-money value

β€’ Leaderboard ranking

β€’ Task availability

β€’ Third-party offer approval

β€’ Promotion approval

β€’ Redemption approval

Premium or Gems/Diamonds-based benefits may be limited, changed, paused, revoked, or removed according to app rules, platform rules, security needs, policy compliance, or technical requirements.

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10. πŸ” Conversion Between Balances

TicX Reward may allow conversion between selected virtual balances where available, such as TicX points to Gems, Mine Zone Game points to TicX points, or other app-supported conversions.

Conversion features may be subject to:

β€’ Minimum conversion amount

β€’ Daily conversion limit

β€’ Conversion rate

β€’ Feature availability

β€’ User eligibility

β€’ Fraud checks

β€’ Admin settings

β€’ App rules

Conversion rates, minimum amounts, maximum limits, and availability may change at any time.

Converted balances may not be reversible unless the App clearly allows it.

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11. ⏳ Validity, Expiry & Inactivity

Virtual balances may remain available as long as the user account is active, compliant, and eligible.

TicX Reward may expire, reset, limit, or remove virtual balances if:

β€’ The account is inactive for a long period

β€’ The account violates app rules

β€’ Fraud or suspicious activity is detected

β€’ The account is deleted

β€’ The feature is discontinued

β€’ Technical, legal, platform, or security reasons require it

β€’ A balance was credited by mistake or system error

Where possible, notice may be provided for major changes, but urgent changes may be made without notice for security, legal, technical, or policy reasons.

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12. 🧾 Balance Adjustments & Reversals

TicX Reward may adjust, reverse, remove, or correct virtual balances if:

β€’ Points were credited by mistake

β€’ Duplicate rewards were credited

β€’ Partner verification failed

β€’ Task completion was invalid

β€’ Fake or suspicious activity was detected

β€’ VPN, proxy, emulator, automation, or multi-account abuse was found

β€’ Reward or payment proof was fake, edited, reused, or misleading

β€’ User violated app rules or platform policies

β€’ Technical or accounting correction is required

No compensation is provided for balances removed due to fraud, abuse, suspicious activity, or policy violations.

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13. 🚫 Restrictions

Users must not:

β€’ Sell TicX points, Coins, Gems, Diamonds, or virtual balances outside the App

β€’ Buy virtual balances from unauthorized sources

β€’ Transfer balances between accounts unless clearly allowed by the App

β€’ Use fake accounts to earn or redeem rewards

β€’ Use bots, scripts, click tools, automation, VPNs, proxies, or emulators for abuse

β€’ Manipulate task, reward, redeem, wallet, promotion, referral, leaderboard, or Mine Zone Game systems

β€’ Upload fake payment proofs or fake reward proofs

β€’ Exploit bugs, loopholes, server errors, or system weaknesses

β€’ Attempt to hack, modify, reverse engineer, or tamper with the App

Violations may result in balance removal, reward cancellation, account restriction, permanent ban, device/IP blocking, or legal action if required.

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14. πŸ” Fraud, Abuse & Security Checks

To protect users and the App, TicX Reward may monitor virtual currency activity, task history, reward history, ad activity, offerwall activity, referral activity, promotion activity, device signals, IP activity, and redemption behavior.

Security checks may be manual, automated, or partner-based.

If suspicious activity is detected, we may:

β€’ Delay balance credit

β€’ Reject reward approval

β€’ Remove TicX points, Coins, Gems, Diamonds, or virtual items

β€’ Cancel pending redemption requests

β€’ Restrict selected features

β€’ Suspend or ban the account

β€’ Block related accounts, devices, or IPs

β€’ Request additional verification

Admin and security decisions related to fraud, abuse, balance adjustments, and reward verification may be final.

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15. πŸ—‘οΈ Account Deletion & Balance Forfeiture

If a user deletes their account or requests account deletion:

β€’ All virtual balances may be forfeited

β€’ TicX points, Coins, Gems, Diamonds, and virtual items may be removed

β€’ Pending rewards may be cancelled

β€’ Pending conversions may be cancelled

β€’ Membership or premium benefits may be removed

β€’ Promotion access may be removed

β€’ Deleted accounts may not be restored

Some records may be retained temporarily where required for fraud prevention, accounting, security, legal compliance, reward verification, or dispute resolution.

Google Play User Data policy also requires that when an app account is deleted on user request, associated user data must be deleted, unless limited retention is needed for legitimate reasons such as security, fraud prevention, or regulatory compliance.

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16. πŸ”’ Privacy & Data Usage

Virtual currency activity, wallet records, reward history, redemption details, payment verification details, task activity, device signals, IP-based region, and fraud-prevention data may be collected and used according to our Privacy Policy.

This information may be used for:

β€’ Balance tracking

β€’ Reward calculation

β€’ Redemption processing

β€’ Payment or purchase verification

β€’ Task verification

β€’ Fraud prevention

β€’ App security

β€’ Support and dispute handling

β€’ Compliance with app rules and platform policies

Privacy Policy:

https://zinzo.popexa.com/page/privacy-policy

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17. πŸ“© Disputes & Missing Balance

If you believe your points, Coins, Gems, Diamonds, virtual items, conversion, or redemption request was incorrectly handled, you may contact support.

Please include:

β€’ Registered email address

β€’ User ID, if available

β€’ Task, reward, package, or transaction name

β€’ Date and time of activity

β€’ Screenshot or proof, if available

β€’ Transaction ID or payment proof, if applicable

β€’ Clear explanation of the issue

Support Email:

πŸ“§ info@popexa.com

Submitting a dispute does not guarantee balance restoration, refund, or reward approval. Some disputes may require partner confirmation, admin review, or additional verification.

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18. 🌍 Country & Feature Availability

Some virtual currency features, reward options, conversion options, Gems/Diamonds packages, premium features, payment methods, or redemption options may not be available in all countries or app versions.

Availability may depend on:

β€’ Country or region

β€’ Google Play policy

β€’ Payment-provider availability

β€’ Partner availability

β€’ App version

β€’ User eligibility

β€’ Admin settings

β€’ Legal or compliance requirements

β€’ Platform restrictions

We may limit, disable, pause, remove, or replace any virtual currency feature at any time.

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19. ⚠️ No Guaranteed Earnings or Value

TicX Reward does not guarantee earnings, income, salary, employment, passive income, investment return, fixed profit, or guaranteed real-money value.

TicX Reward is not an income app, investment app, loan app, cryptocurrency app, gambling app, betting app, or financial services app.

Virtual currencies, points, Gems, Diamonds, rewards, and balances are subject to app rules, verification, limits, partner availability, country availability, and admin review.

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20. 🚧 Limitation of Liability

To the maximum extent permitted by applicable law, TicX Reward is not responsible for:

β€’ Loss of virtual balances due to rule violations

β€’ Incorrect user-submitted reward or payment details

β€’ Failed partner tracking or verification

β€’ Google Play billing or refund processing issues

β€’ Payment-provider issues

β€’ Third-party reward provider issues

β€’ Reward delays or rejections

β€’ Technical errors or downtime

β€’ Lost points, Gems, Diamonds, or wallet records caused by fraud, abuse, or suspicious activity

β€’ Account restriction due to policy violations

β€’ Promotion rejection or removal due to policy violations

Users are responsible for using the App and virtual currency features carefully and fairly.

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21. πŸ”„ Policy Updates

We may update this Virtual Currency Policy from time to time.

When changes are made, the updated policy will be posted with a new effective date. Continued use of TicX Reward after updates means you accept the updated Virtual Currency Policy.

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22. πŸ“© Contact Us

If you have questions about virtual currency, TicX points, Coins, Gems, Diamonds, wallet balance, conversions, reward redemption, or this policy, please contact us:

πŸ“§ Email: info@popexa.com

App Name: TicX Reward

Please include:

β€’ Registered email address

β€’ User ID, if available

β€’ Task, reward, package, or transaction details

β€’ Transaction reference, if applicable

β€’ Payment proof, if applicable

β€’ Screenshot or proof, if available

β€’ Clear explanation of your issue

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By using virtual currency features inside TicX Reward, you confirm that you have read, understood, and agreed to this Virtual Currency Policy.

If you have questions about this policy, please contact us at support@popexa.com.