🔒 Privacy Policy

Last Updated: 29 May 2026

Welcome to TicX Reward.

This Privacy Policy explains how TicX Reward (“App”, “we”, “our”, or “us”) collects, uses, stores, protects, shares, and deletes user information when you use our app, website, services, games, tasks, offers, advertisements, TicX Wallet, Gems, Mine Zone Game, promotion tools, chat, support, and related features.

By downloading, installing, accessing, creating an account, or using TicX Reward, you agree to the practices described in this Privacy Policy.

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1. ✅ Age Requirement

TicX Reward is intended for users who are 18 years of age or older, or the legal age required in their country to use reward-based app features.

The App is not designed for children.

We do not knowingly collect personal information from children. If we discover that a child has provided personal information without proper legal permission, we may delete the data, restrict the account, or take other appropriate action.

Parents or legal guardians may contact us if they believe a child has provided personal information through the App.

📧 Email: info@popexa.com

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2. 📌 Information We Collect

We collect only the information needed to provide app features, account access, rewards, security, fraud prevention, support, advertisements, and app improvement.

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3. 👤 Account & Profile Information

When you create or use an account, we may collect:

• Name

• Email address

• User ID

• Profile picture, if uploaded by you

• Login method, such as email login or social login

• Account status

• Account settings

• Referral code

• Invited-user or referral-related details

This information is used for account creation, login, profile management, user identification, referral features, support, and app security.

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4. 📱 Device & Technical Information

We may automatically collect limited technical information, such as:

• IP address

• Country or region based on IP address

• Device model

• Operating system version

• App version

• Timezone and timezone offset

• Non-personal device identifiers

• Advertising ID, where available

• Push notification token

• Emulator, rooted device, abnormal device, or suspicious-device indicators

• Crash, diagnostic, and performance-related information

This information helps us keep the app stable, secure, fair, and functional.

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5. 🎮 App Activity & Participation Data

We collect app activity information related to your use of TicX Reward, including:

• Daily task activity

• Game and quiz participation

• Spin, scratch, video, article, and offer activity

• Mission, streak, milestone, and leaderboard activity

• Referral and invite activity

• Mine Zone Game activity

• Chest, boost, energy, calendar, team, event, and virtual point activity

• TicX Wallet, Gems, and virtual balance history

• Reward and redemption history

• Daily limits, claim limits, and participation records

• Advertisement interaction and reward logs

• Fraud-prevention and fair-usage logs

This data is used to operate app features, calculate virtual points, manage rewards, prevent abuse, and provide a fair user experience.

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6. 💳 Reward & Redemption Information

If you request a reward or redemption, we may collect information that you voluntarily submit, such as:

• Reward method selected

• Payment or wallet details required for reward processing

• Mobile wallet number or account identifier

• Gift card or digital reward details

• Country or region

• Reward request history

• Approval, rejection, pending, or processing status

• Screenshots or proof submitted by you, if required

This information is used only to review, verify, process, approve, reject, or manage reward requests according to app rules.

⚠️ Please do not submit unnecessary personal information. Only provide details required for the selected reward option.

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7. 📢 Promotion & Campaign Information

If you use promotion features inside the App, we may collect:

• Campaign title

• Campaign type

• Website, video, reel, banner, or supported content link

• Campaign image, logo, media, or uploaded file

• Target country or campaign settings

• Impression, view, click, and activity records

• Campaign approval, rejection, pause, completion, or removal status

This information is used to display, review, manage, moderate, and track promotion campaigns inside the App.

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8. 💬 Chat, Support & User-Generated Content

If you use chat, support, feedback, or upload-based features, we may collect:

• Support messages

• In-app chat messages

• Feedback or bug reports

• Images or files uploaded by you

• Profile images

• Task proof screenshots

• Support attachments

• Other content voluntarily submitted by you

User-generated content is collected only when you voluntarily submit or upload it.

We may review user-generated content for support, safety, fraud prevention, abuse prevention, moderation, and policy compliance.

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9. 🚫 Information We Do Not Collect

TicX Reward does not collect:

• Contact lists

• SMS messages

• Call logs

• Microphone recordings

• Real-time GPS location

• Personal photos or videos outside user-uploaded content

• Biometric data

• Health data

• Sensitive personal data not required for app functionality

We do not access your private files unless you choose to upload a file, image, screenshot, proof, or profile picture inside the App.

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10. 🎯 How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Provide login and profile features

• Run games, tasks, offers, quizzes, videos, articles, and daily activities

• Manage TicX points, Gems, wallet, and reward history

• Operate Mine Zone Game and related virtual point features

• Process reward and redemption requests

• Manage referral, leaderboard, mission, streak, and milestone features

• Review and manage user promotions

• Display ads and offer-based content

• Send important app notifications

• Provide customer support

• Prevent fraud, spam, VPN abuse, emulator abuse, multi-account misuse, fake activity, and system manipulation

• Improve app performance, reliability, security, and user experience

• Comply with legal, safety, platform, and policy requirements

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11. 🎁 In-App Points, Rewards & Mine Zone Game

TicX Reward may include virtual in-app points, Gems, bonuses, rewards, Mine Zone Game, wallet features, and redemption options.

Important:

• TicX points and Gems are virtual in-app reward points.

• Mine Zone Game is a virtual in-app points feature.

• Mine Zone Game does not mine cryptocurrency.

• The App does not use your device for crypto mining.

• TicX Reward is not an income app, investment app, loan app, cryptocurrency app, gambling app, betting app, or financial services app.

• The App does not promise fixed income, guaranteed earnings, passive income, salary, employment, profit, or guaranteed real-money value.

• Reward availability may vary by country, user activity, partner availability, eligibility, app rules, and approval status.

• Rewards may be approved, rejected, delayed, limited, or unavailable based on app policy and verification.

Users must follow fair usage rules. Fake activity, VPN abuse, emulator use, multiple accounts, fraud, spam, or policy violations may result in reward rejection, account restriction, or permanent ban.

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12. 📢 Advertisements & Third-Party Services

TicX Reward may display ads and use third-party services to support app functionality, rewards, analytics, fraud prevention, security, notifications, and ad delivery.

Depending on app configuration, third-party services may include:

• Google AdMob / Google Ad Manager

• Meta / Facebook Audience Network

• Unity Ads / ironSource

• AppLovin

• InMobi

• Vungle / Liftoff

• Offerwall, survey, task, or reward partners

• Hosting, storage, security, analytics, and notification service providers

These third-party services may process limited technical data such as:

• Advertising ID

• Device information

• App interaction data

• Approximate location based on IP address

• Ad views, clicks, impressions, and reward events

• Crash, diagnostic, performance, or analytics data

Third-party providers process data according to their own privacy policies, terms, and applicable rules.

We do not sell personal user data to third parties.

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13. 🤝 Data Sharing

We may share limited user data only when necessary:

• With service providers that help operate the App

• With advertising and offer partners for ad delivery and reward verification

• With hosting, storage, notification, security, analytics, and maintenance providers

• With reward partners when needed to process a reward request

• With fraud-prevention or abuse-prevention systems

• With legal authorities if required by law

• To protect users, our App, our systems, our partners, or our legal rights

We do not share personal data for unauthorized marketing.

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14. 🛡️ Data Security

We use reasonable and appropriate security measures to protect user information.

Security measures may include:

• Secure HTTPS communication

• Restricted access to user data

• Admin access controls

• Fraud monitoring

• Abuse prevention systems

• Activity logs for account and reward protection

• Security checks for suspicious activity

However, no internet-based service is 100% secure. Users should keep their login details private and should not share account credentials with anyone.

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15. ⏳ Data Retention

We keep user data only for as long as necessary to:

• Provide app services

• Maintain account and wallet features

• Process rewards and redemption records

• Prevent fraud and abuse

• Resolve disputes or support requests

• Comply with legal, security, platform, or policy obligations

Some records, such as reward logs, fraud-prevention logs, security logs, promotion records, and transaction-related records, may be retained for a reasonable period where required for safety, verification, legal compliance, or dispute handling.

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16. 🧑‍💼 User Rights & Controls

Users may have the following controls depending on app functionality and applicable law:

• View available profile information inside the App

• Update available profile information

• Control notifications from device settings

• Contact support for privacy-related questions

• Request account deletion

• Request deletion of personal data where applicable

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17. 🔔 Notifications

We may send push notifications for important app-related purposes, such as:

• App updates

• Account updates

• Reward status

• Task reminders

• Mine Zone Game alerts

• Security or account-related notices

• Important feature or service updates

Users may control or disable notifications from their device settings.

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18. 🗑️ Account & Data Deletion

Users may request account and data deletion using available methods.

In-App Deletion

If available, users can delete their account from the App settings or account section.

When an account is deleted:

• The account may be permanently deactivated or removed

• Personal profile information may be removed from active systems

• The user may lose access to TicX points, Gems, rewards, wallet history, promotions, referrals, and app features

• Pending rewards may be cancelled if account deletion is requested before processing

• Deleted accounts may not be restored

Email-Based Deletion Request

Users may also request deletion by contacting us:

📧 Email: info@popexa.com

For security purposes, we may verify that the request is made by the account owner before processing deletion.

Deletion Timeline

• Deletion requests are usually processed within 7–14 business days

• Most personal data is removed after confirmation

• Some records may be retained temporarily where required for fraud prevention, legal compliance, security, reward verification, accounting, or dispute resolution

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19. 👶 Children’s Privacy

TicX Reward is intended for users who are 18 years of age or older, or the legal age required in their country to use reward-based app features.

The App is not designed for children, and we do not knowingly collect personal information from children.

If we discover that a child has created an account or provided personal information without proper legal permission, we may delete the data, restrict the account, remove the account, or take other appropriate action.

Parents or legal guardians may contact us if they believe a child has provided personal information through the App.

📧 Email: info@popexa.com

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20. 🌍 International Users

TicX Reward may be available in different countries or regions.

By using the App, you understand that your information may be processed and stored on servers, systems, and services used to operate the App and related features.

Reward availability, app features, offers, promotions, and redemption options may vary depending on country, eligibility, partner availability, and app rules.

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21. 🔗 External Links

The App may contain links to websites, videos, offers, advertisements, promotions, or third-party content.

We are not responsible for the privacy practices, content, terms, or policies of third-party websites or services.

Users should review the privacy policy and terms of any third-party service they visit or use.

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22. 📢 Promotion Content & User Responsibility

If users submit content for promotion features, they are responsible for ensuring that the submitted content is legal, accurate, safe, and does not violate any third-party rights or policies.

We may review, approve, reject, pause, remove, or restrict promotion content for safety, policy compliance, fraud prevention, or app quality.

Promotion approval does not mean we endorse the promoted content.

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23. 🚫 Fraud, Abuse & Fair Usage

To protect users and the App, we may monitor activity for fraud, abuse, or suspicious behavior.

Prohibited activity may include:

• Fake accounts

• Multiple account misuse

• VPN or proxy abuse

• Emulator abuse

• Automated activity

• Fake task completion

• Fake reward proof

• Referral abuse

• Promotion abuse

• Attempting to exploit bugs or system errors

• Manipulating rewards, ads, wallet, or leaderboard systems

If suspicious activity is detected, we may reject rewards, remove points, restrict features, suspend accounts, ban accounts, block devices, or take other appropriate action.

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24. 🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, the updated policy will be posted with a new “Last Updated” date. Continued use of TicX Reward after updates means you accept the updated Privacy Policy.

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25. 📩 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your account, or your data, you can contact us:

📧 Email: info@popexa.com

App Name: TicX Reward

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By using TicX Reward, you confirm that you have read, understood, and agreed to this Privacy Policy.