Effective Date: 29 May 2026
Welcome to TicX Reward.
This Refund & Verification Policy explains how payments, reward requests, manual verification, refunds, disputes, virtual points, Gems, premium features, and related requests are handled within TicX Reward (βAppβ, βweβ, βourβ, or βusβ).
By downloading, installing, accessing, creating an account, making a request, submitting payment proof, or using TicX Reward, you agree to this Refund & Verification Policy.
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TicX Reward may provide virtual in-app points, TicX Wallet, Gems, reward-style features, Mine Zone Game, promotion tools, premium features, and available redemption options.
All reward requests, payment-related requests, manual verifications, approvals, rejections, and dispute decisions are handled to protect users, prevent fraud, maintain fairness, and follow app rules, platform rules, and applicable policies.
Important:
β’ TicX points and Gems are virtual in-app reward points.
β’ Rewards are subject to app rules, limits, eligibility, verification, and availability.
β’ Reward approval is not guaranteed.
β’ TicX Reward does not promise fixed income, guaranteed earnings, passive income, or real-money profit.
β’ TicX Reward is not an investment app, loan app, cryptocurrency app, gambling app, betting app, or financial services app.
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If TicX Reward is installed or distributed through Google Play, payments for eligible in-app digital goods, premium digital features, subscriptions, Gems, virtual currency, or app-based digital services may be required to use Google Play Billing according to Google Play policies.
Where Google Play Billing is required, payment handling, purchase confirmation, cancellation, and refund processing may be managed through Google Play and subject to Google Play rules.
Manual or offline payment verification may only be available where permitted by applicable platform rules, app version, country availability, distribution method, or app policy.
If a payment method, feature, or purchase option is not available in your country, app version, or platform, it may be disabled, limited, or removed without notice.
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In some permitted cases, TicX Reward may allow manual or offline payment verification for certain features, services, Gems, promotions, or premium options.
Users may be required to submit valid payment proof, such as:
β’ Payment screenshot
β’ Transaction ID
β’ Sender name or account identifier
β’ Payment date and time
β’ Payment amount
β’ Selected package or request details
β’ Additional proof required by support or admin team
All submitted payment proofs are manually reviewed by the admin team or verification system.
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Submitted payment proof must:
β’ Clearly show transaction details
β’ Match the selected package, amount, and request information
β’ Be genuine, readable, and unaltered
β’ Belong to the user or authorized payer
β’ Not be reused for multiple requests
β’ Not be edited, fake, cropped in a misleading way, or manipulated
β’ Be submitted within the required time, if a time limit is shown
Fake, edited, duplicate, unclear, mismatched, or suspicious payment proof may be rejected.
We may request additional verification before approving any request.
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Verification requests are usually reviewed within:
β’ 24β72 hours under normal conditions
However, verification may take longer due to:
β’ High request volume
β’ Manual security checks
β’ Payment confirmation delays
β’ Incorrect or incomplete proof
β’ Suspicious activity
β’ Partner or payment-provider delay
β’ Public holidays, technical issues, or support delays
Users may receive approval, rejection, pending, or additional verification status through the App, support, or notification system.
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TicX Reward may include Gems, virtual items, premium features, boosts, store items, promotion packages, or other app-based benefits.
Important:
β’ Gems and virtual items are app-based virtual items.
β’ They are not cryptocurrency.
β’ They are not investment assets.
β’ They do not represent guaranteed real-money value.
β’ They cannot be exchanged outside the App unless the App clearly allows a specific option.
β’ They may be subject to limits, availability, verification, and app rules.
Once Gems, premium features, boosts, virtual items, or promotion packages are credited, activated, used, consumed, or delivered, they may be non-refundable unless required by applicable law or platform policy.
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TicX points, coins, mining points, bonuses, and other virtual reward points may be earned through app activities, games, tasks, offers, Mine Zone Game, promotions, referrals, events, or other features.
Important:
β’ Virtual points have no guaranteed cash value.
β’ Virtual points are not refundable.
β’ Virtual points may be adjusted, reversed, removed, or cancelled if fraud, abuse, error, or policy violation is detected.
β’ Redeemed points cannot be returned after redemption is approved, processed, or completed.
β’ Points may expire, reset, or be limited according to app rules if such rules are shown or applied.
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Reward or redemption requests may require verification before approval.
Reward approval may depend on:
β’ Minimum redeem requirement
β’ Daily or total redeem limits
β’ Country availability
β’ User eligibility
β’ Correct reward/payment details
β’ Activity completion
β’ Task verification
β’ Partner approval
β’ Fraud checks
β’ App rules
β’ Admin review
A reward request may be approved, rejected, delayed, limited, cancelled, or placed under review if verification is incomplete or suspicious activity is detected.
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Verification may be rejected if:
β’ Payment proof is invalid, unclear, fake, edited, or mismatched
β’ Duplicate or reused proof is submitted
β’ Transaction details cannot be verified
β’ Incorrect package, amount, or user information is submitted
β’ Suspicious or fraudulent activity is detected
β’ VPN, emulator, multi-account, proxy, bot, or automation abuse is found
β’ User violates app rules, Terms, Privacy Policy, or platform policies
β’ The payment method or request type is not supported
β’ The request is outside allowed limits or availability
If verification is rejected:
β’ The request may be marked as rejected
β’ No credit may be added
β’ No reward may be issued
β’ The user may be asked to submit correct proof
β’ Repeated violations may lead to account restriction or permanent ban
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Refund eligibility depends on the payment method, platform, app version, user activity, delivery status, and applicable law.
If a purchase is made through Google Play Billing, refund handling may be subject to Google Playβs refund rules and payment system.
Users may need to request refunds through Google Play where applicable.
For manual or offline payments, refunds may be considered only if:
β’ Payment was received but the requested item was not credited
β’ Payment was duplicated by mistake
β’ The selected package was unavailable before delivery
β’ The request was cancelled before any item, feature, credit, promotion, or benefit was delivered
β’ Applicable law requires a refund
Refunds may not be provided if:
β’ Gems, virtual items, premium features, boosts, promotions, or services were already credited, activated, used, consumed, or delivered
β’ The user submitted incorrect details
β’ The user changed their mind after delivery
β’ The user violated app rules
β’ The account was suspended or banned for fraud or abuse
β’ Fake, edited, or misleading payment proof was submitted
β’ The request was rejected due to suspicious activity
β’ The issue was caused by third-party service restrictions or incorrect user information
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If TicX Reward offers promotion packages, campaign credits, ad promotions, video promotions, reel promotions, website promotions, banner promotions, or other campaign-related services, refunds may depend on campaign status.
Refunds may not be available after:
β’ Campaign approval
β’ Campaign activation
β’ Impressions, views, clicks, or delivery has started
β’ Promotion credit has been used
β’ The submitted promotion violates app rules or platform policies
β’ The user provided incorrect campaign details
β’ The campaign was rejected or removed due to policy violation
If a campaign is not approved before activation and no delivery has started, the user may contact support for review.
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To protect users and the App, TicX Reward may monitor verification, payments, rewards, tasks, promotions, accounts, devices, IP activity, and app usage.
Strictly prohibited activities include:
β’ Fake payment proofs
β’ Edited screenshots
β’ Duplicate transaction proof
β’ Chargeback abuse
β’ Fake accounts
β’ Multiple account misuse
β’ VPN or proxy abuse
β’ Emulator abuse
β’ Bots, scripts, click tools, or automation
β’ Fake task completion
β’ Fake reward claims
β’ Referral abuse
β’ Promotion abuse
β’ Exploiting bugs, loopholes, or system errors
β’ Manipulating rewards, wallet, ads, leaderboard, or redeem systems
Fraudulent or suspicious activity may result in:
β’ Verification rejection
β’ Reversal of credited items
β’ Removal of TicX points or Gems
β’ Cancellation of pending rewards
β’ Blocking of future verification requests
β’ Temporary account restriction
β’ Permanent account suspension
β’ Device, IP, or related account blocking
β’ Legal action if required
No compensation is provided for actions taken due to fraud, abuse, suspicious activity, or policy violations.
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All verification, approval, rejection, refund, dispute, reward, promotion, account restriction, and fraud-related decisions may be reviewed by the TicX Reward admin team or automated security systems.
Admin decisions may be final where they relate to:
β’ Fraud prevention
β’ Fake proof
β’ Suspicious activity
β’ Reward approval or rejection
β’ Account restriction
β’ Promotion rejection
β’ Payment verification
β’ Policy violations
β’ Abuse prevention
Users may contact support if they believe a decision was made by mistake, but submitting a dispute does not guarantee reversal.
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If you believe your payment, verification, reward, or refund request was handled incorrectly, you may contact support.
Please include:
β’ Registered email address
β’ User ID, if available
β’ Transaction ID or reference number, if applicable
β’ Payment screenshot, if applicable
β’ Package or request details
β’ Date and time of transaction
β’ Clear explanation of the issue
Support Email:
π§ info@popexa.com
We may request additional information before reviewing a dispute.
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If a user requests account deletion before payment verification, reward processing, promotion delivery, or refund review is completed:
β’ Pending rewards may be cancelled
β’ Pending verification may be stopped
β’ Promotion requests may be cancelled
β’ The user may lose access to TicX points, Gems, wallet history, and app features
β’ Some records may be retained temporarily for fraud prevention, accounting, legal compliance, security, or dispute resolution
Account and data deletion are handled according to our Privacy Policy.
Privacy Policy:
[zinzo.popexa.com/policy-center]
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Some payment methods, reward methods, Gems, premium features, promotions, redeem options, or manual verification options may not be available in all countries or app versions.
Availability may depend on:
β’ Country or region
β’ Platform rules
β’ Google Play policy
β’ App version
β’ Partner availability
β’ Payment-provider availability
β’ Admin settings
β’ Legal or compliance requirements
We may limit, disable, pause, or remove any payment, reward, promotion, or verification option at any time.
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To the maximum extent permitted by applicable law, TicX Reward is not responsible for:
β’ Incorrect user-submitted payment details
β’ Wrong wallet, account, or reward information
β’ Third-party payment delays
β’ Payment-provider issues
β’ Google Play payment or refund processing issues
β’ Partner offer verification failures
β’ Reward delays or rejections
β’ Technical errors or downtime
β’ Lost points, Gems, rewards, or wallet records caused by rule violations
β’ Account restriction due to fraud or abuse
β’ Promotion rejection or removal due to policy violations
Users are responsible for submitting accurate information and using the App fairly.
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We may update this Refund & Verification Policy from time to time.
When changes are made, the updated policy will be posted with a new effective date. Continued use of TicX Reward after updates means you accept the updated policy.
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If you have questions about verification, refunds, rewards, payments, or disputes, please contact us:
π§ Email: info@popexa.com
App Name: TicX Reward
Please include:
β’ Registered email address
β’ User ID, if available
β’ Transaction reference, if applicable
β’ Payment proof, if applicable
β’ Clear explanation of your issue
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By using TicX Reward, you confirm that you have read, understood, and agreed to this Refund & Verification Policy.
If you have questions about this policy, please contact us at support@popexa.com.